Key Tools for Delivering Library Services During Closures


With libraries across the United States closing due to the coronavirus, libraries can maintain their virtual presence in the community and continue to provide information and personalized services to the public by establishing their own online support platform using ZenDesk and integrating ZenDesk with some key communication tools. The Galecia Group team has experimented with several different combinations of products that work very well together and which allow their library staff to remain available to patrons even with the doors closed.  The products together also make it easier for library administration to manage schedules of staff who are taking patrons calls and communicating via text and chat, to track the communications for statistical reporting purposes and also to make sure no patron requests fall through the cracks.  The products also provide a relatively affordable solution for supporting staff communication via chat, phone or video call and communicating effectively and securely with patrons and other community partners via chat, phone, video call, or SMS. 


Library Materials Handling and the Coronavirus

May 19, 2020 Revision

This is your source for the latest information on the safe handling of library materials.  It is being updated as new information is made available.

For example, we are all waiting on the IMLS / OCLC / Battelle Lab group that promises to provide authoritative advice to libraries about how we can safely begin dealing with circulating library material.  I'll provide that as soon as it is available.  Watch this page for more from them:

In the meantime, IFLA has done a great job of collecting information from around the world. Many of the recommendations here align with their findings but the views expressed below are mine, Lori Ayre (Principal Consultant with The Galecia Group) and they are based on my research and my experience as a materials handling consultant.