Key Tools for Delivering Library Services During Closures


With libraries across the United States closing due to the coronavirus, libraries can maintain their virtual presence in the community and continue to provide information and personalized services to the public by establishing their own online support platform using ZenDesk and integrating ZenDesk with some key communication tools. The Galecia Group team has experimented with several different combinations of products that work very well together and which allow their library staff to remain available to patrons even with the doors closed.  The products together also make it easier for library administration to manage schedules of staff who are taking patrons calls and communicating via text and chat, to track the communications for statistical reporting purposes and also to make sure no patron requests fall through the cracks.  The products also provide a relatively affordable solution for supporting staff communication via chat, phone or video call and communicating effectively and securely with patrons and other community partners via chat, phone, video call, or SMS. 


Library Materials Handling and the Coronavirus

June 22, 2020 Revision

The first round of results are back from the Battelle Lab and it confirms what we've recommended based on that first seminal study, Aerosol and Surface Stability of SARS-CoV-2 as Compared to SARS-CoV-1, that three days is a reasonable amount of time to quarantine your material before recirulating anything.

The following information represents the opinion of Lori Ayre (Principal Consultant with The Galecia Group) and they are based on her research and experience as a materials handling consultant.